FAQs

1. Do I need to register an account to place an order?

No, you can also place an order as a guest. However, registering an account with us grants you several benefits:

*   Streamlined checkout process
*   Easy access to your order status and order history
*   Receive updates on new product releases and special promotions

2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, American Express) and PayPal payments.

3. Is my online order secure?

When you shop online using a credit card, all your information is entered into an SSL-encrypted webpage. Your information is then encrypted and sent directly to our credit card service provider network for authorization and approval of your credit card and transaction. Your credit card information is not stored on our servers.

4. Are there exchange rates?

All transactions are settled in US dollars. If your credit card is billed in another currency, your order total will be calculated based on the exchange rate applied by your card issuer on the day the transaction is processed.

5. How do I set my shipping address?

Since our website and services are English-based, all information you enter (including punctuation) must be input using an English keyboard layout. If your address contains non-English characters, we recommend substituting them with corresponding English letters. For example, you can replace the character “?” with “c”.

6. Can I change my shipping address after placing an order?

Please note that once an order is processed or shipped, your shipping address cannot be modified. Please update your shipping address to your residential address, not a vacation address, as we cannot predict how long customs at the destination may hold your package.

7. How long does shipping take? How do I track my package?

Delivery times depend on the shipping method you choose. Once your order ships, we will email you the tracking number and website for inquiries. We are not responsible for delays caused by customs clearance in your country/region.

8. What should I do if items are missing from my order?

If any items are missing, please contact us immediately at: support@fremitarius.com

For any further questions, please email us directly at support@fremitarius.com.